Budget Administration | Business Process Optimization | Business Strategy Execution | Change Management & Implementation | IT Operations Management | Organizational Alignment | Process Improvement & Workflow Optimization | Project Management | Technology Strategy | Vendor Management
Accountability & Ownership | Adaptability | Conflict Resolution | Continuous Improvement Mindset | Cross-Functional Collaboration | Customer-Focused Leadership | Data-Driven Decision Making | Digital Transformation Leadership | Employee Engagement | Motivation & Influence | Project & Initiative Leadership | Relationship Building
Agvance | Apple iOS | Chrome OS | Cybersecurity & Vulnerability Management | Enterprise Software Support | Google Android | Microsoft Office Suite | Microsoft Windows | Network Infrastructure & Endpoint Management | Task Automation
Strategic and results-oriented professional with over 20 years of experience driving business process improvement, technology operations, and organizational efficiency within multi-location environments. Proven success leading cross-functional initiatives, optimizing workflows, managing million-dollar budgets, and aligning technology solutions with business objectives. Recognized for improving operational performance, supporting organizational growth, and delivering scalable systems that enhance productivity, cost control, and employee effectiveness.
- Developed comprehensive websites from domain name registration to final design, functionality, and maintenance.
- Directed the purchasing, configuration, and maintenance of network equipment, mobile devices, computers, printers, and security hardware.
- Conducted IT and cybersecurity assessments, developed projections, and executed strategies to modernize systems and improve IT efficiency.
- Integrated e-commerce platforms into websites and deployed on-site and mobile payment systems.
- Managed network, endpoint, email, website, and perimeter security, alongside comprehensive vulnerability management, detection, and response.
- Delivered after-hours support via phone, text, email, and scheduled site visits.
- Administered large-scale, multi-site wireless networks and enterprise phone systems.
- Implemented voice and data networks of various sizes and scopes.
- Designed and deployed multiple-scale audio-visual systems.
- Authored articles focused on current and trending technology news.
- Reviewed technical products and composed opinion-based editorial content.
- Diagnosed, troubleshot, repaired, and maintained desktop computers, laptops, and mobile devices for the College of Business.
- Aided in departmental website design and maintenance.
- Designed and programmed a customized application for tracking device inventory.
- Delegated operational tasks within the employee and management team.
- Organized and executed community-based events.
- Maintained professional relationships to ensure optimal customer satisfaction.
- Facilitated a thriving, well-equipped environment for both staff and clients.
Minor: Finance and Banking|GPA: 3.5|Magna Cum Laude|Dean’s List
- Aerohive Certified Wireless Professional
- Avaya IP Office Sales and Implementation
- Beta Gamma Sigma National Honor Society
- National Honor Society
- Who’s Who Among American High School and College Students
- GROWMARK Management Boot Camp 1 & 2
- GROWMARK Crucial Conversations